Remediation of a Veterans Affairs Program

Remediation of a Veterans Affairs Program
Photo by Ilya Pavlov / Unsplash

My chosen discourse community is transitioning service members. There is a mandatory class that aids personnel in their transition from the military to becoming a civilian. The support personnel teaching the sessions overload these service members with information. There is a session that informs on healthcare, resume building, education benefits, and job searches. So, as a person who has little choice in the service (follow orders and do your job), they present this person with many choices to progress in their next career move. I condensed material on applying for a new program called Veteran Employment Through Technology Education Courses (VET TEC) for the remediation challenge. Careers in technology is a relevant career path. The Veterans Administration (VA) developed this program to aid service members in their transition to careers in tech.

Rationale

The VA presents information about the VET TEC program in multiple places throughout the VA websites. I adapted the content into a video that condenses the information. Applying for the program is a multi-step process and can be overwhelming. A typical service member may just want the process laid out plainly so they can get an insight into what to expect before jumping right in. The video I created is a presentation with the most pertinent information and the step-by-step process illuminated at the end to make is easier to digest.

Process

I compiled the information from the VA website and an accompanying VA benefits website. Using Canva, I created a video much like a PowerPoint presentation but without the interaction from the user; you don’t have to click anything to move the presentation along. The slides I made included information about the program, its benefits, and a list of training providers. I also provided links to the source information for further details and links to the "apply" page on the VA website. The links in the video do not work. However, I created a PDF version of the video where the links are functional.

I had a few video element challenges. I had to adjust the timing of the slide changes to allow the viewer to read the information. For example, one slide may need only five seconds to read, while others needed thirty-five seconds to read. Tips from the Principles of Design section in “The Art and Science of Design in Technical Writing” helped me with consistency and white space. I focused on headings and spacing out information, so it doesn’t overwhelm the individual. To atone for consistency, I made a great effort for each slide’s heading and subtitle to align with the previous. Canva uses guidelines to note alignment with other elements on the slide, which makes designing easy. And with a content heavy slide, I added spaces between subject matter to make it easy to read. The target audience is transitioning military members who have short attention spans. I want to present the most information the fastest. The video is 2 mins long.

Enhancement

The VA provides a plethora of information regarding service members and their benefits, but you must click on many sub-pages to get the precise information you need. It can pose a challenge for some, and it can be confusing. Having a format that centralizes the information and provides links directly to where you need to go next is easier to navigate and easier to consume. A third party can plainly lay out the information, which will ease the stress of the individual. It alleviates the time consumption of navigating the vastness of the VA’s website.

#remediation

Jessica Steverson

I am a retired Air Force veteran. I have a bachelor's degree in Sociology and I received my master's in English. I love to read and watch movies. My professional goal is to become a technical writer.
Ludowici, GA