Remediation of My Company's Shared Review Computer-based Training

Multicolored puzzle pieces being fit together to symbolize collaboration.
Business people connecting puzzle pieces to symbolize collaboration.

I had a difficult time with this week’s assignment. The main problem being that most of the work pertaining to my discourse community is already digital. Because of this, I decided to use a work file to complete this assignment. This provided several options to choose from, but mostly the options were too long. Ultimately, I chose to make a digital supplement for my company’s computer-based training (CBT) on Shared Review (SR).

My Rationale

The main reason I went in this direction is that most of my company’s CBTs are one-time courses. This means the information is generally not retained by the user. I understand a CBT may not be considered a traditional type of document. But considering Dr. Gerald Lucas describes remediation as a way to recontextualize older media forms, then this digital supplement with its focus on user engagement and accessibility does fit the description.

The Analysis

The key components to working SR is knowing its importance and how to make clear, concise comments. Due to the high level of turnover within the company, the target audience needing this information is always changing. This requires clear guidance on how to perform the tasks in SR as well as getting users a more concise product.

The remediation plan will consist of brief explanations, images of the commenting tools, and videos with examples of these commenting tools.

The Remediated Product

Please note, this document would normally be on my company’s internal SharePoint site but has been made available on my personal site for this assignment.

The Effectiveness of the Enhanced Content

There are two main goals with this project: accessibility and user engagement.

Accessibility

The first goal was to increase the accessibility of the information. According to The Yahoo! Style Guide, one way to achieve this is by adding “alt-text descriptions” to images. Each image on the supplement has both regular text and alt-text. This addition will help viewing on different devices. Alternatively, the use of subtitles are enabled on each of the videos.

Both of these accessibility enhancements allow users with different impairments the ability to view and understand the information being presented.

User Engagement

The second goal pertains to user engagement which accomplished by using a user-centered design (UCD) approach. Oftentimes, one of the members of my department must reteach users the commenting tools needed in SR. These constant reminders signify one thing, the current SR CBT isn’t enough to engage the audience. This could be one of two reasons: the CBT’s information is inadequate, or users have become numb to the presentation style.

To ensure this result wasn't repeated, I chose to use both text and video when describing each tool. According to Dr. Lucas’s definition of user engagement, these multimodal elements will help “cater to diverse learning styles.” Therefore, because the supplement has different learning options, the likelihood the information will be retained will increase.

Overall

Remediating this CBT into a digital supplement will benefit my company and the department. The benefit of a UCD approach means more consideration was given to the user. By doing this assignment, I also saw the need to revamp our current training to be more user-friendly.

Nate Cole

Nate Cole

I work for an airline as the Publications and Records Manager. When I'm not working, I can be found either hanging out with my family or on a bike tooling around...preferably both!
Fairbanks, Alaska