What I learned in ITEC 5320 is...: The Systemic Design of SCO Training

What I learned in ITEC 5320 is...: The Systemic Design of SCO Training

This summer, I took ITEC 5320 with Professor Rigole. We learned about Systemic Design, goal analysis, and what a "learner" is when creating content to be consumed for knowledge. Throughout the semester, we would write out the plan for our system design in parts with the final project being a culmination of all the parts and a multimodal presentation that we were required to have learners go through and evaluate.

These presentations could have been video tutorials, PowerPoint slideshows, even a video recording of you teaching a class on your subject. Evaluation of the project by the learners could be recorded as a survey, a quiz taken by the learners, or a comment section at the end of a forum.

I was struck by the similarities of the course and this week's assignment, so if I'm allowed, I thought I would share how I went about creating a training program for an old job I held.

At the Beginning

To start the project, we had to submit ideas about what we had in mind to teach someone. I worked at Kroger for my undergrad (all five years!), and was a Self-Checkout (SCO) attendant for the last three years I was there. When considering the project, I remembered how often customers would complain about the mechanics of the SCO machines and decided to create a tutorial to educate employees in that position about the machine to help mitigate customer frustration and cut down wait times

When I was determining what parts to hit on, my first design diagram looked like this:

At first I was looking at how to try to solve all of the complaints I heard while in the position, which is why there is a dotted line from one square to another that says "Employee." I also tried to work in a customer learning angle, but from the helpful comments and encouragements from my classmates determined that I need to narrow it down. So, in the end the diagram looked like this:

In a nutshell, the module would be for employees learning the SCO attendant position, with an end goal of them learning the parts of the interface screen and how to answer questions about the machine.

Designing the Tutorial

Now when creating the learning model for my project, I went off of what I was trained at Kroger. From what I remembered, there wasn't any comprehension done at the end of the video modules that we would watch for training. No questionnaire or quiz to be taken.

To combat this, I worked in some of the comprehension models that I would encounter during my quarterly training at the job I'm at now. As a bank teller, we have quarterly modules that need to be completed (and passed) to remain in compliance with bank standards. With these modules, there are questions asked within the module and graded quizzes at the end.

While I'm familiar with Survey Monkey, the amount of answers that I am allowed to see are limited to about 20 responses when a quiz is taken. At the time, I was unfamiliar with Google Survey, and I didn't know how I was going to know whether or not the person taken the module and quiz afterwards passed to move on.

This lead me to uQuiz. While it's a site most commonly used for personality quizzes, for me it was an effective tool for a limited time class. I was able to see the results of the people who went through my tutorial and evaluate what questions were most missed.

Passing the module quizzes and test would be the factor that would determine whether or not the employee would move on to putting their knowledge into use on the work floor, or if more training would be needed.

Try it yourself!

If you would like to try it, I will put the training module at the end of this post for folks to go through and try. You'll see in the first slides the requirements for taking the module, the end goals for the module, and the criteria for what will determine if you succeed at the module. The training is a PowerPoint slideshow that you can scroll through at your own pace, and contains two practice quizzes, a post-test, and a survey to evaluate the effectiveness of the module.

If this file doesn't download, please let me know :)


Erin Byington

Erin Byington

I am a graduate student at Middle Georgia State University. I am working on my Master's in Professional and Technical Writing.
Warner Robins, GA